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Treasury Management FAQ

We've Gathered Some Frequently Asked Questions

Looking for something specific? Consider choosing a topic below.
Have something that you can't find the answer to here? Ask us directly.


LOGGING IN

No; after you log in for the first time, your login credentials will be the same on both platforms.

I received a password reset email this morning, and this afternoon the link doesn’t work; why?

The password reset email is only valid for 2 hours.
 
 
 
 
 
 
 
 
The Company ID is the specific code that Tompkins and Treasury Management use to identify your company. Users need this code to log in to Treasury Management. This code was provided to your business administrator.
 
 
 
 
 
 
 
 
 
 

GENERAL

Administrators have access to the user settings, including adding, editing, deleting, and approving company users in Treasury Management. Administrators also have the ability to set entitlements and limits for all users, increasing the security of the platform. They also have the ability to restrict login access based on IP address and time of day.

Super Users have access to all accounts and transactional permissions enabled for the company.

In order for a user to have access to user settings and all transactional functions, the user should be set up as both an “Admin” and a “Super User.”

Users are provided entitlements to perform certain actions (such as ACH, Wires, etc.) by Admins.

Users have the ability to group accounts in the Accounts tile in Treasury Management.
The Treasury Management dashboard is customizable; you can re-arrange the tiles to put the features you use the most front and center.
In the Accounts screen, you’ll see your accounts organized by Deposits, Loans, and Time Deposits. This order cannot be changed.
Use the Transaction Search feature to quickly search for transactions based on specific criteria. 
Select Reporting > All reports. You will be able to customize reports to suit your needs.
Jack Henry is our core service provider for Treasury Management. You may see the name referenced in certain areas within Treasury Management.
 
 
 
You need to Save the changes you make to a user’s profile, and then Submit those changes for them to process. The “SUBMIT” button will appear in the top right corner after the changes are saved.
Account nicknames can only be managed by the Administrator.
Cutoff times are listed in the Dashboard.
Click on the account number from the dashboard to see “Today” transactions. Click the Menu option to see additional transaction history options. Selecting “Details” from the dashboard will provide you with 10 days of history.  Visiting Accounts > Account list will also provide you with multiple transaction history options.
Yes, you can communicate with our Customer Care Center with secure messages by using the Message Center.
Some internet browsers cause Treasury Management to display differently than others. We recommend downloading the latest version of Chrome for the best and most secure experience.

Out of Band Authentication is an additional security feature in place for your protection. All users with ACH and Wire origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.

  • If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
  • If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
  • Email is not an option to receive the code.

If you are an Administrator, you will also need to follow this process each time you set up or modify a user.

 
 
 
 

ACH

This is called Out of Band Authentication, and is an additional security feature in place for your protection. All users with ACH origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.

  • If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
  • If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
  • Email is not an option to receive the code.
Please pay careful attention to the Message Center regarding your ACH transactions. If your ACH file fails due to incorrect or incomplete information, you will receive an error on your screen. If for some reason the file fails at the time it is scheduled to be originated, you will receive a notification in the Message Center within Treasury Management at that time. You may also set up an alert to receive this information by email or text.
In Treasury Management, these limits are combined for one total limit. If the file you are uploading exceeds your combined limit, you will not be able to upload your file without requesting an increase from the bank.
Templates are payee records/transactions that can be established for recurring use. Email addresses cannot be included as part of the payee ACH record.
 
 
 
 
 
 
If you are uploading a file, there are several possible reasons:
 
  1. If an uploaded file contains an error (extra spaces, blank beneficiary name, etc.), it will be rejected and the file will need to be corrected and uploaded again. 
  2. The ACH file name cannot be more than 50 characters.
  3. Users will need to enter an offsetting entry to balance all ACH batches. You’ll need to enter a final line item that includes the bank’s routing number, your account number, a credit (CR) or debit (DR) indicator, and the total amount of the batch. To easily enter the offsetting account each time you originate an ACH, you may create a “recipient” to be used as the offsetting account. 
Go to Payments > ACH Payment Activity to view all ACH history on the account.
There are two processing cutoff times for ACH transactions: 12 noon, and 3pm. Please note: Payments submitted before 12 noon may not be edited after the noon processing has taken place.
To split transactions in Treasury Management, two separate records must be created. For example, if a payroll record directs $50 to an employee’s Savings account and the remaining pay to their Checking account each week in our previous system, these transactions will be separate records in Treasury Management.
 
 
 
 
 
 
 

WIRE TRANSFERS

The cutoff time for submitting Wires in Treasury Management is 4:00pm. Users will not be able to initiate International (FX) wires after the cutoff time. Start time for initiating FX wires is 8:00am each business day.
 
In Treasury Management, you can save beneficiaries as Templates for future use. The names of these templates will be the names of the beneficiaries. It is not possible for an email address to be included as part of the payee record.
When creating a Wire from a template, you will need to select Initiate before entering the wire amount.
 
 
 
 
 
 

This is called Out of Band Authentication, and is an additional security feature in place for your protection. All users with Wire origination capabilities will be required to establish a 4-digit PIN, which will be required to verify each origination via text or phone call. You will establish your PIN the first time you log in.

  • If you choose text: You will receive a text message at origination with a randomly generated code. You will need to reply to that text message with the randomly generated code plus your PIN to complete your authentication.
  • If you choose phone call: You will receive a phone call at origination. You will be required to enter your 4-digit PIN to complete your authentication.
  • Email is not an option to receive the code.
Treasury Management allows users to perform recurring wires and create templates for future use. You will need to edit the template to select the appropriate funding account.
Domestic Wires are referred to as USD Wires in Treasury Management, and International Wires are referred to as FX Wires.
 
 
 
 
 
 
 
 

POSITIVE PAY

You can save EDI reports to your dashboard.
When uploading a check issue file into Treasury Management, the system will assume all issued items within that file belong to the same account. You will need to create separate files for each account.
 
 
 
 
 
 
 
 
You will need to compose a message in the Message Center with the details of what needs to be corrected.
Reporting capabilities are not currently available in Treasury Management, but are available through your current NetTeller portal. 
 
 
 
 
 
 
 
 
 

STATEMENTS AND ESTATEMENTS

Administrators need to provide users with access to eStatements. This can be accomplished by going to the Admin section, selecting the user > Actions > Edit User; scroll down to Integrated Services – Entitlements > Select Electronic Documents.
eStatements are in the Reporting section: Electronic Documents > eStatements/notices.
 
 
 
 
 
 
 
 
Reporting > Electronic Documents > Signup/Changes > select accounts > save changes.
 
 
 
 
 
 
 
 
 
 

BILL PAY, TRANFERS AND PAYMENTS

Yes; you also have the ability to set limits for other users, and to enable dual authorization.
You can create a Principal Only payment by selecting Create a Loan Payment. You will have the option to future date this payment, but these payments cannot be made to recur. If you wish to complete Principal Only payments on a regular basis, you will need to manually create them by following these instructions.
 
 
 
 
 
 
 
 
Yes – in Treasury Management, transfers can be done one to one, one to many, or many to one. You can also create transfer Templates for future use.