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Treasury Management Conversion

Business Online Banking is now TREASURY MANAGEMENT!

If you haven’t set up your new Treasury Management profile, select Treasury Management from the Access Your Accounts box, and click Login. On the login screen, enter your Company ID, the Login ID you used in our previous system, and select the “Forgot Password?” link. Contact us at 1-888-300-0110, option 5 if you need assistance. 

System Administrators: You received a mailing in early January with a Quick Start Guide that included a Company ID that all users will need to log in for the first time. This mailing will also include specific information for your business.

It is very important that you share the following information in the Quick Start Guide with all the users for your Business Online Banking account:

TO GET STARTED, EACH USER WILL NEED:

  • Their existing Login ID
  • The Company ID: (unique to each business, to be used by all users)
  • A new Password

With Treasury Management you’ll experience:

  • A sleek new look and feel with a customizable Dashboard
  • Consistent login credentials to log in through the app and website
  • Enhanced communication with Tompkins via the Message Center
  • Clear transaction cut off times, listed right in your Dashboard, and an extra hour to submit Wires
  • The ability for users to group accounts
  • Enhanced Reporting Capabilities
  • Upgraded Bill Pay with dual authorization and limit capabilities 
  • Streamlined Administration Capabilities

ENHANCED SECURITY

  • PIN verification for certain transactions
  • Restrict login access based on IP address, day and time of day
  • Dual authorization

Upon conversion, you will need to modify your QuickBooks settings to ensure the smooth transition of your data. Please be sure to back up your existing data BEFORE taking the steps outlined in the instructions below:

Please note: Treasury Management is not currently compatible with Quicken software. If you are a Quicken user, please contact your local branch for assistance.

Need Help?

Check out the links below for instructions and Frequently Asked Questions:

USER ENTITLEMENTS

Administrators have access to the user settings, including adding, editing, deleting, and approving company users in Treasury Management. 

Super Users have access to all accounts and transactional permissions enabled for the company.

In order for a user to have access to user settings and all transactional functions, the user should be set up as both an “Admin” and a “Super User.”  

If you are set up as an Admin in our current system, your profile will be converted to Treasury Management as an Admin and a Super User. You may use the Admin menu to view the user list, create users, edit user permissions, and assign nicknames to accounts.

  • Alerts established in the previous system will not convert to Treasury Management. In addition, Treasury Management does not offer an alert for Invalid login attempts or for balances. 
  • eStatements will be converted at the Administrator level. Administrators will need to provide access to users.
  • The Snapshot view of account history in the Dashboard is for one day. To view additional history, click on the account you wish to view.

Recurring Transfers established with a set number of transfers will continue to process in Treasury Management beyond the specified number.  Please establish an end date for these transfers.  Any expiration dates established in our current system will be converted.

PRINCIPAL ONLY PAYMENTS

Any payments currently scheduled as “Principal only” in the existing system will convert as regularly scheduled payments.  To maintain principal only payments, you must edit these payments following the upgrade to Treasury Management. We will follow up to provide detailed instructions about how you can edit these payments to ensure that your recurring payments remain scheduled in accordance with your original instruction. If you have any questions or difficulty following these instructions, please call 1-888-300-0110, and select option 5 for Business Banking.