Q. What is an External Account?
A.This feature allows you to link Checking, Savings or Loan accounts with other financial institutions to your Internet Banking account. Once you have successfully linked your external accounts, they will appear in the transfer drop down menu.
Q. How do I add an External Account?
A. Just follow these simple steps. You must have an active Retail Internet Banking account (Business Internet Banking customers must use the provided ACH Cash Management functions to be in compliance with NACHA authorization requirements:
- Log in to your Internet Banking Account
- Click on “Transfer”
- Click on “Recipients”
- Click “Add a Recipient”
- Choose “An account at another bank or credit
“Continue to form"
the form using your browser’s print function and complete and sign section3
- Return your completed and signed form to us
either by US Postal Service, fax or dropping off at your local branch
If you need additional assistance, click here
Q. What happens after
I create an External Account?
you submit a completed and signed form, your new external account will be added
to your Internet Banking profile. You
will also receive a confirming email to let you know that the account is ready
for you to transfer to or from (as applicable).
Q. When will my
successfully scheduled external transfers be posted?
A. Outbound Transfers
are effective on the later of (i) the next banking day after the Transfer Date
(as shown on the Transfer screen), or (ii) such future date as You may have
indicated in your Transfer request. The external account will be credited
according to the receiving bank’s availability and transaction processing
schedule. The cut off time for
submitting a Transfer for same day processing is 3:00 p.m. ET each business
A. Inbound Transfers
will be credited to your account on the day the Transfer is effective, and the
funds may be subject to holds based on our Funds Availability Policy. Your
external account will be debited according to the transactions processing
schedule of the other financial institution.
Q. Is there a fee for
A. Click here to view our current Schedule of fees
Q. How much can I
transfer using this service?
A. Click here to review our Electronic Funds Transfer disclosure for any
external transfer limit restrictions.
Q. Where can I review
the Terms and Conditions?
A. Click here to
review all of our disclosures as well as our schedule of fees